FAQ

Do you ship to my country?

Yes! We proudly ship worldwide 🌎 with free tracked shipping on every order—no minimum purchase required! ✅

We’ve delivered to over 200+ countries and love adding more to the list.

 

How long does shipping take?

Shipping times vary by location. Check the table below for your region’s estimated delivery time:

Region Estimated Delivery
United States, Canada, United Kingdom, Australia, New Zealand 7–21 Business Days
All Other Countries 14-35 Business Days
  • Tracking numbers are emailed within 2–5 days of placing your order.
  • We aim to ship on time, but in rare cases, delays may occur. If your order doesn’t arrive within 8 weeks, you’re eligible for a full refund or reshipment. 🌟

 

Can I track my order once it’s dispatched?

Yes! After your order ships, you’ll receive an email with a tracking number and link. Note: It may take up to 7 days for tracking updates to appear.

Have your tracking number ready? Check your status at www.17track.net.

 

Do you offer a guarantee or accept returns?

Absolutely! We provide a 90-day satisfaction guarantee.

If you’re not 100% happy or receive faulty items, email us at cs@itstimerental.com with:

  • The email address tied to your order
  • A description of the issue (photos help, if possible)

We’ll respond within 3 days and make it right!

 

Can I change or cancel my order?

Yes, within 3 hours of placing your order! Email us at cs@itstimerental.com with your name and order number.

After 3 hours, we can’t modify or cancel your order as it’s already in process.

 

What payment methods do you accept?

We accept:

  • All major credit cards
  • PayPal
  • Apple Pay

All transactions are securely processed with 128-bit encryption. 💳

 

Do I need to pay import duties?

No, you’re covered—import duties are not your responsibility.

 

Still have a question?

We’re here to help! Email us at cs@itstimerental.com.

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